Our Pro Team is standing by to offer additional support in your learning experience. Each person on our Pro Team has been trained with the same content you’re learning in our courses. We’re here to ensure you get all the support you need to learn our methods properly!
We will thoroughly answer any questions you may have in great detail to ensure you have a deep understanding of the methods and techniques taught in our courses. If you’re stuck on something you can show us what you’re doing in the video call and we can give real time feedback. We can also show you an example from our side first hand.
Primarily Zoom & Skype – Facetime for those of us with iPhones
You can reschedule one time for free. However, we only allow one free re-booking. 50% of payment for any missed appointments after your first re-booking will be held as a non-refundable payment.
You can cancel your consultation at any time BEFORE your appointment with a full refund.
After your consultation is complete, we are happy to offer a refund if somehow we weren’t able to help you or answer your questions. Alternatively, if your situation is unique and advanced enough, you may qualify to book with our founder at no additional charge!
We are flexible with going over your scheduled time frame up to 5 minutes. Anything beyond 5 minutes will require another booking a “20 minute time extension”.
We offer partial refunds for any consultation shorter than 65% of the original time booked. You can be refunded to the next lower tier that corresponds to your concluded consultation time. Any consultation lasting over 70% of the time allotted will be considered a full consultation and no refund will be given.
We recommend writing down any problems or questions you have for us in advance. We also need good lighting – our video consultation should be done in a well lit room with great lighting and all tools prepared and ready to go.
In some cases, if your situation is very unique or advanced, we may need to refer you to our founder. In this situation your original consultation fee will still be charged but you will get a complimentary video call with Colby (the founder) at no extra charge.
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