If you have to cancel your appointment, please notify us as early as possible so we can all adjust accordingly. The sooner, the better. Down payments are non-refundable for any cancelation less than 48 hours before the appointment, or especially for any no-show. This is especially important for appointments we travel to – because we often book other clients along our routes, and spend time and gas money traveling to you, the non-refundable down payment covers our expenses, time, and improbability to fill your time slot on such late notice which would otherwise be wasted.